FAQ

HOW WATERPROOF IS THE POCKET?

Certified to 300m/1000ft underwater. So yeah very waterproof.

DOES MY PHONE FIT?

Most likely yes. The iphone Xs Max fits (157.5 x 77.4 x 7.7 mm (6.20 x 3.05 x 0.30 in)

ARE THE MAGNETS SAFE TO USE WITH CREDIT CARDS?

Yes the magnets are safe to use with credit cards. Credit cards do not get wiped by this strength of Neodium Magnets. However Hotel room cards use a different type of Strip, which is designed to be easily wiped. That is why we have provided a dedicated zipper pocket for that.

HOW MANY PLASTIC BOTTLES ARE RECYCLED?

7 plastic bottles are used to make the fabric for 1 pair of our smallest shorts.

The larger sizes use more plastic bottles.

WHAT ARE THE WASHING INSTRUCTIONS?

Wash low temperature. do not Iron. Do not Dry clean. Dryer is fine to use on a low temperature.

WHAT IS THE PACKAGING FOR THE AQUANAUTIA SHORTS?

Very beautiful, magnetic gift box, wrapped in a compostable mailer bag.

WHAT COUNTIRES DO YOU SHIP TO?

Worldwide baby. Worldwide.

WHEN WILL I KNOW MY ORDER HAS BEEN DISPATCHED?

You will receive a link in your email to track your parcel.

CAN I TRACK MY ORDER?

Yes we ship all products with trackable delivery services.

CAN I EXCHANGE MY AQUANAUTIA PRODUCT?

Sure as long as the shorts have not been used (for hygiene reasons), you can swap them for a different colour or size. We will send you a secret link to reorder your new choice as soon as we the exchanged produce arrived back.

HOW DO I RETURN MY AQUANAUTIA SHORTS?

Email concierge@aquanautia.com from the email used at checkout, and quote your order number. We will help you.

HOW DO I EXCHANGE MY AQUANAUTIA SHORTS?

Email concierge@aquanautia.com with your order number 'I would like an exchange'

WHEN WILL MY PAYMENT BE TAKEN?

Right away.

WHAT PAYMENT METHODS CAN I USE?

Visa, Mastercard, Paypal, Maestro card, American Express, Apple pay, Amazon Pay, Google Pay, as well as many other methods displayed at checkout.